> For the complete documentation index, see [llms.txt](https://chunkedworld.gitbook.io/chunkedworld/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://chunkedworld.gitbook.io/chunkedworld/reference/troubleshooting.md).

# Troubleshooting

Common issues - lost islands, missing Chonky, rank display, and how to ask for help

## I can't find my island

Click Chonky, or run `/cw home`. If you're in the Lobby, walk into the cave, forward and to the right.

## Chonky is missing

Chonky self-heals. Log out and back in and it'll be recreated above your starter chest, hologram included. If it's still missing after a relog, ask in [Discord](/chunkedworld/getting-started/discord-and-community.md).

## Chonky won't open for me

Chonky only responds to the island owner. Clicking someone else's Chonky is silently ignored - that's intended, not a bug.

## I can't enter the Nether, wilderness, or End

These are rank-gated. Nether and wilderness unlock at Freeman. The End unlocks at Freeman+, after prestige. There's no way around this and no item that bypasses it. See [Ranks](/chunkedworld/progression/ranks.md).

## My rank prefix looks wrong in chat or the tab list

Report it in Discord with a screenshot. Don't worry about diagnosing it - it's a server-side configuration issue, not something you can fix.

## I bought something and didn't receive it

Check whether your inventory was full at the time. If it still hasn't arrived, open a Discord ticket with the approximate time and what you bought.

## My island expired

Islands expire after a period of inactivity - see [Island Lifecycle](/chunkedworld/your-island/island-lifecycle.md) for the exact timers. Expired islands can be recovered with `/cw recover`.

## Bedrock: my username has an underscore

That's Floodgate adding a `_` prefix to distinguish Bedrock accounts. It's normal and permanent - see [Crossplay and Bedrock](/chunkedworld/getting-started/crossplay-and-bedrock.md).

## Something else

{% hint style="info" %}
Use [Discord](/chunkedworld/getting-started/discord-and-community.md) at [dc.chunk3d.com](https://dc.chunk3d.com). Include your username, what you were doing, and the exact error if there is one. Screenshots help more than descriptions.
{% endhint %}


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